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Watch this video for a brief overview of Dell warranty information for your product. Learn about important details and learn where to go to find out more within the Dell website. This video focuses on the North American regions of the US and Canada. For FAQs go to http://pilot.search.dell.com/warranty
Dell warranties have a wide variety of classifications and a wide range of coverage periods. In this video, we give an overview and will also help guide you to find out what you need to know about yours. For starters, your Dell product coverage is called the Dell Limited Hardware Warranty. Dell-branded hardware products purchased in the U.S. or Canada may come with a limited hardware warranty anywhere from 90 days to 5 years of coverage, the most typical being 1 year. However, some components of your total purchase may have a shorter warranty period than others so it’s best to check on each individual item. Regardless of the length of time, it is important to have your product registered. PCs bought directly from Dell are delivered to you pre-registered but if you bought the PC from a different retailer you will have to register it yourself. You can do this by going to https//onlineregister.com/dell and enter the information. For help with locating your service tag check just click on the word HELP. If you want to check to make sure you are registered, or review your hardware specific warranty, go to http://dell.com/support and under Product Support enter your service tag and then on the Product Page click on Warranty. All available Warranty information can be found by going to http://www.dell.com/support and clicking on Support then on Warranty & Support Services. Here you will find many topics including Warranty Status, Warranty Renewal, Warranty Parts Return, and Ownership Transfer. Ownership Transfer is necessary in cases where you bought your PC in one country and you have moved to another or if you receive a used Dell product. If you are visiting another country with your PC, the warranty is only valid in the country in which you bought it. Therefore, services can only be provided within the country where the purchase was made.
For services covered by your warranty, a remote diagnosis will be initiated by our support team once you make contact. In almost all situations, you will be asked to participate in the troubleshooting process in order to find a cause. This means that a field technician will not be sent out by Dell in the beginning stages of the resolution. To review the complete Dell Limited Hardware Warranty which includes important information about what is and what is not covered, go to http://www.dell.com/learn and look for Legal at the bottom. Click on Legal & Regulatory, then under Terms of Sale click on Commercial & Public Sector then on Warranties. Here is where you will find access to the Dell Limited Hardware Warranty in detail.
For those of you outside the US and Canada, to locate your warranty information consult your country or region-specific Terms of Sale, or the Warranty and Safety Information documentation shipped with your Dell product. If using the Support Page http://www.dell.com/support, make sure you are accessing the one for your country. Scroll down to the bottom and select your country below the small flag icon displayed in the lower right corner of the page and enter your Service Tag. To locate additional information, and for commonly asked questions regarding warranty and support services, check out the link provided in the description below (http://pilot.search.dell.com/warranty).
You can also check out these other helpful topics which can be accessed at the end of this video.
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If you have any questions or need help, contact us through our social media support through Facebook or Twitter and a Dell tech expert will be happy to assist you. Thanks for watching and be sure to subscribe to this channel.